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We are a safe and PHIPPA compliant platform
How much does the medication cost?
It depends! Some insurance plans will cover a portion of your drug costs - we recommend checking the medication DINs before ordering to see what sort of coverage you have with your benefits plan. If you need a DIN for a product please chat with us an
Online visit pricing
Most of our online visits are free
When do I get charged for my order?
For weight loss and testosterone replacement therapy, your payment method is required before your consultation is activated. If you are found ineligible for the product you have selected, you will be refunded. For our treatments that don’t require a
How does Jill Health work?
It’s simple! Explore our solutions on the specific health category page, select the one you think would work best (either by browsing or completing one of our helpful online quizzes). Add it to your cart, create or sign into your account, and complet
Who can use Jill Health?
Anyone who resides in Canada, so long as you are 18 years of age and older.Some specific programs require bloodwork which may not be supported in all provinces. Contact our customer service team for more info!
What is the difference between brand and generic?
What are Brand and Generic medications?. Generic medications are a tablet with the same active medical ingredient as an equivalent brand name medication. Brand name medications refer to the first to market product with a specific active medical ingre
How does insurance work with you? Do I submit after or do you direct bill?
Everyone's insurance coverage is going to be different: depending on your plan and whether you have access to private insurance in the first place. Generally, if you've provided us with your insurance or drug card information, then we will try to dir
Can I get a refill of my existing prescription?
Absolutely! If you received your prescription through us, you can chat with our partner pharmacy by emailing [email protected] or [email protected] to get your refill ordered. If you received your prescription from another medical professiona
How do I cancel my subscription?
Firstly, we're sorry to hear it and we'd like to see if we can help resolve any issues you have before officially 'breaking up.'To start the process, you'll need to visit our website and click on the chat button. This is what it looks like: You can t
How do I pause or delay my subscription from being delivered?
If you'd like to pause your subscription (for example you're going away for several weeks) or if you'd like to delay your next shipment, will need to contact us directly to do so. Please visit our website and click on the chat button, then "Manage my
How do I update my credit card on file?
Simple! Just log into your account and navigate to the Billing section you'll see as soon as you log in. You'll then be able to review the cards you have on file and update as needed. Be sure to update prior to any expiry dates so there isn't a delay
How to I get in contact with the medical team or pharmacy team?
Part of the reason we set up Jack and JIll Health is to make it easier for people in Canada to get access to medical professionals when they have questions. When you make a purchase from us, it means that you are able to chat with our medical and our
What sorts of health concerns can Jill Health help me with?
We're constantly building out our categories of care to help people in Canada get the support they deserve. We'll keep this list up to date as we continue to launch new solutions for concerns you may have. We've divided the categories into three, foc
How do I transfer an existing prescription to you?
Great - we'd love to have you join us. Please start by clicking here for Jack Health patients and here for Jill Health patients - you'll be prompted to sign in, or create an account if you've never ordered from us before. Once you've logged into the
I accidentally placed a duplicate order - how to I cancel?
No worries - check which order number is the duplicate and then reach out to use via the Chat on our website or via email [email protected] or [email protected] and we'll cancel and refund the duplicate order. Easy peasy!
I don't think the medication is working for me - how do I get help?
If you'd like to adjust your dosage or you believe that the medication you've been prescribed isn't working as well as you expected, please contact the medical team via the Medical Chat. Share your thoughts and any questions you have, and we'll revie
Are Jack Health and Jill Health the same company?
Great question - we have two brands that focus on specific health concerns for men versus women. Jack Health tackles men's health issues and Jill Health focuses on women's health issues. Of course, some of our solutions are equally applicable to both
What provinces do you support?
We can ship medications to all regions in Canada New Brunswick, Northwest Territories, Prince Edward Island, Nunavut, and Yukon.Note that our weight loss and testosterone replacement therapy programs we require mandatory bloodwork, thus we are not ab
I'd like to work with you - how can I see open positions?
We're so flattered that you're interested in joining the team. Check out our career's page here for the latest and greatest, or you can shoot your resume to our HR team at [email protected]
I'm not sure if I need to do anything more to get my order - I think I'm stuck.
No worries - have a look in your profile to see if there are any outstanding consultations. If you've done all that, and have ensured that your payment method is up to date, please contact our Customer Service team at [email protected] or hello@jil
My order shows as cancelled, why?
Please contact the Customer Service team to investigate why your order was cancelled - email [email protected] for orders placed through Jack Health or [email protected] for Jill Health patients.