Jill Health Help Center

Part of the reason we set up Jack and JIll Health is to make it easier for people in Canada to get access to medical professionals when they have questions. When you make a purchase from us, it means that you are able to chat with our medical and our partner pharmacy when you need help. If you have questions about<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;dosages, side effects, medication interactions and other medical questions, the Medical Chat is the right place to ask them.&#xA0; <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">This is also the place to ask about changing medications to a different strength or trying out a new medication to treat an existing issue.&#xA0; Simply log into your account (click <a href="https://my.jack.health/auth/login" rel="noopener noreferrer" target="_blank">here for Jack Health</a> and <a href="https://my.jill.health/auth/login" rel="noopener noreferrer" target="_blank">here for Jill Health)</a>, navigate to the &quot;Medical Chat&quot; tab, click and enter your question into the medical chat box. We&apos;ll review the question and triage it to the right team to help.&#xA0;

Part of the reason we set up Jack and JIll Health is to make it easier for people in Canada to get access to medical professionals when they have questions. When you make a purchase from us, it means that you are able to chat with our medical and our

How to I get in contact with the medical team or pharmacy team?

General

How to sign into your MyHealth Account

How do I reset my password? I'm having trouble logging in

What are your terms of service?

What is your refund policy?

What is your privacy policy?

I should have a credit on my account but I don't see it?

How can I update my address?

Why are some solutions available in my province, but others aren't?

I was supposed to be refunded, but I don't see it on my credit card?

How do I update the email on my account?

I forgot to use my promo code on my order - can you help apply it?

Account

Seeing a healthcare provider online

Healthcare Compliance

How much does the medication cost?

Online visit pricing

When do I get charged for my order?

How does Jill Health work?

Who can use Jill Health?

What is the difference between brand and generic?

How does insurance work with you? Do I submit after or do you direct bill?

Can I get a refill of my existing prescription?

How do I cancel my subscription?

How do I pause or delay my subscription from being delivered?

How do I update my credit card on file?

What sorts of health concerns can Jill Health help me with?

How do I transfer an existing prescription to you?

I accidentally placed a duplicate order - how to I cancel?

I don't think the medication is working for me - how do I get help?

Are Jack Health and Jill Health the same company?

What provinces do you support?

I'd like to work with you - how can I see open positions?

I'm not sure if I need to do anything more to get my order - I think I'm stuck.

My order shows as cancelled, why?

How can I track where my order is?

Do I need to be home to sign for my order?

When will I receive my order?

Is the packaging discreet?

I'm running low on needles - how can I order more?

How to I transfer a prescription from you to my local pharmacy?

Shipping Medications

Do I need to fast before my bloodwork?

How are these tests collected? What happens after?

How long does it take for lab work to come back?

I need the medical team's information - full name, degree, certification number, licence number etc.

I have recent lab results - can I just send those to you instead of getting new bloodwork done?

I can't find my bloodwork requisition - can you resend?

Labwork

What medications do you offer for weight loss?

Do I have to take medications to be part of the weight loss program?

How long does it take to reach my desired weight?

Can I get Ozempic?

How long do I have to take the medication while on the weight loss program?

Will I regain weight after I stop taking the medication?

Are your weight loss medications stimulants?

Weight Loss Medications

Will I continue to lose weight throughout this program?

What makes this weight loss program so different?

Do I need to go on a diet too?

When will my weight loss medication be shipped out?

Is the weight loss program covered by insurance?

How long is the weight loss subscription for?

What do I get with my monthly support fee while on the weight loss program?

What can I expect with my monthly check-ins with the Wellness team as part of weight loss program?

How do I get started on the weight loss program?

Weight Loss Program

Weight Loss

What is Latisse?

Why use Latisse?

Is the lash growth serum medication effective?

Are there side effects for Latisse?

How long does Latisse take to work?

How much does the lash growth medication cost?

How do I use Latisse?

Is Latisse covered by insurance?

Latisse Eyelash Serum

What medications do you offer for hair loss?

What hair loss product is best for me?

Is the hair loss medication effective?

Are there side effects for hair loss medications?

How long does hair loss medications take to work?

How much does the hair loss medication cost?

Is hair loss medication covered by insurance?

Is it normal to lose more hair temporarily when starting?

Can I use my normal hair styling products?

If I stop using the hair loss treatments, will I keep my new hair?

Can I use hair loss treatments if I am pregnant, trying to conceive or breast/chestfeeding?

How long after applying hair loss treatments can I shower and wash my hair?

How much hair loss medication should I apply? When and how many times a day?

How do hair loss medications work?

What vitamins help hair growth?

What is included in the Happy and Health Hair Vitamin Pack?

How much hair shedding is considered normal?

What causes hair loss in women?

What medications can cause hair loss?

Hair loss explained

Hair Loss

Who is the Bye-Bye-UTI kit for?

How do the UTIVA test strips work?

My UTI test strip came back positive, now what?

Why are the pain meds in the UTI solution kit better than taking Panadol or Advil?

UTIs

What's the difference between standard and custom treatments for acne?

How do I use acne treatments?

When should I start seeing results from an acne treatment?

Are there possible side effects with acne medications?

Are acne treatments covered by insurance?

Acne

Who should be using the anti-aging solution?

How do I know which anti-aging products to use?

I don’t know where to start/not sure what my skin type is – can you help me?

I’m not sure if I should be using these anti-aging ingredients, what should I do?

I have oily, textured skin. Is this anti-aging solution good for my skin type?

I have dry, flaky skin and I’m afraid of using retinoids – what do you recommend?

What is pink cream?

Anti-Aging

What vitamins and supplements do you offer?

What daily health vitamin packs do you have?

What sexual health vitamin packs do you have?

What hair and skin vitamin packs do you have?

What are the benefits of Vitamin D?

What are the benefits of L-theanine?

What are the benefits of Chasteberry?

What are the benefits of Ashwaganda?

What are the benefits of Fenugreek?

What are the benefits of Rhodiola rosea?

What are the benefits of Gotu Kola?

What are the benefits of black cohosh?

What are the benefits of biotin?

Vitamins and Supplements

What are allergies?

What treatments do you offer for allergies?

Am I covered by my insurance for allergy medications?

What is an EpiPen?

Are there different kinds of epinephrine auto-injectors?

How many doses of epinephrine can be given?

Can an EpiPen be injected through clothing?

How is an EpiPen administered?

What is the difference between EpiPen and EpiPen Jr.?

Allergies

What are the different types of oral contraceptives?

What is unprotected sex?

What is Emergency Contraception?

Are there different types of morning after pills?

Does Emergency Contraception become less effective if you use it often?

Should I still take a pregnancy test?

Can I take emergency contraception if I’m breastfeeding?

Emergency Contraception

What is oral contraception?

How effective is oral contraception?

What is the difference between monophasic, biphasic and triphasic combined oral contraceptives?

What are placebo pills?

When should I start my oral contraceptive?

How long until the oral contraceptive starts working?

I just started birth control, and I am experiencing some spotting! Should I switch to a different brand?

Help! I missed a combination pill. What should I do?

Help! I missed a progestin only pill! What should I do?

What are some side effects of oral contraceptive use?

I heard oral contraception can be used to regulate your menstrual cycle. How does that work?

How to I get in contact with the medical team or pharmacy team?Updated 5 months ago