First, log into your patient portal. Not sure how to do that? Read this article. Then, make sure that you've completed all the required consultations to ensure your prescription can be written and your order shipped. We make it pretty obvious when a
Yes! Our products are just for you, which means we want YOU to be the one receiving them. Generally, our carriers they will not drop a package off unless they can be reasonably assured that there is someone there. In the event that you miss your pack
Once the prescription is approved by our medical team, the processing time of the pharmacy is 3 - 5 days. Then, depending on your location, delivery times are as follows:
Yes! All products ship in discreet and unbranded packaging. There is nothing on the packaging to indicate that it is coming from a pharmacy. Most products are also small enough to fit into your mailbox.
No problem - send our partner pharmacy, ScaleRx an email requesting more and they'll ship them out to you directly. Here's their contact info:For Jack Health patients - [email protected] For Jill Health patients - [email protected]
Please have your pharmacy call our partner pharmacy Monday - Friday 9-5pm EST to coordinate the prescription transfer: 905-291-7970. We are unable to transfer without them contacting us first.