How to sign into your MyHealth Account
Patient sign in page: https://my.jack.health/account/profile
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Account
Questions about your Jack or Jill Health account, login in, forgot password and more.
How do I reset my password? I'm having trouble logging in
To reset your password
What are your terms of service?
You can see our Terms of Service here https://jack.health/terms-of-use/ or https://jill.health/terms-of-use/
What is your refund policy?
You can access our refund policy here
What is your privacy policy?
You can access our privacy policy here
I should have a credit on my account but I don't see it?
Hmm, let's help trouble shoot. To start, please log into your account and then navigate to the "Profile" tab. Not sure how to do that? Read this article. Once you're there, it'll display if you have any credits on your account. It'll look like this:.
How can I update my address?
If you haven't yet placed an order: simply navigate to your Profile tab (check this article if you aren't sure how) and update your address. If you've placed an order already: please reach out to the Customer Service team as soon as possible so we ca
Why are some solutions available in my province, but others aren't?
Some of our solutions require bloodwork to be competed before prescriptions can be written (for example our Weight Loss program and our Testosterone Replacement Therapy program). Based on our team locations, we may not be allowed to order bloodwork i
I was supposed to be refunded, but I don't see it on my credit card?
No worries - if you've already reached out to the Customer Service team for a refund, they'll apply the refund to your original credit card used on the purchase. It can take 5 - 10 business days for that credit to show up on your credit card. If it's
How do I update the email on my account?
If you made a mistake/typo in the email, send us an email and our IT team can assist: [email protected] or [email protected] If however you want to completely change the email address to another one, you'll have to create a new account.
I forgot to use my promo code on my order - can you help apply it?
No worries - simply email us ([email protected] for Jack Health patients and [email protected] for Jill Health patients) and we'll retroactively apply your promo code to your recent order.